Legal — Registrar.li

Service Level Agreement

Effective 1 July 2026 · Version 1.0 · Domain Broker LLC
01

Scope

This SLA applies to all paid domain services of Registrar.li, a service of Domain Broker LLC. It covers authoritative DNS, the registrar platform (control panel, API and WHOIS lookups) and the support desk. It supplements — and in case of conflict is subject to — the Terms of Service.

02

Availability commitments

ServiceMonthly uptimeMeasurement
Authoritative DNS (anycast)99.99%External probes from 8 regions, 60s interval
Registrar platform & API99.9%HTTP checks, 60s interval
WHOIS lookup service99.9%Registry pass-through excluded (§06)
03

Support response targets

CRITICALDomain or DNS down — first response within 2 hours, 24/7
HIGHTransfer or renewal at risk — first response within 8 hours
NORMALGeneral requests — first response within 1 business day

Channels: [email protected] (24/7 intake) and (307) 302-0443, Mon–Sat 8am–8pm ET. Support is provided in English and German.

04

Service credits

If monthly uptime for a covered service falls below its commitment, you may claim a credit on that service's monthly fees:

Measured uptimeCredit
Below commitment, ≥ 99.5%5%
Below 99.5%, ≥ 99.0%10%
Below 99.0%25%

Claims must reach [email protected] within 30 days of the incident, identifying the affected domains and timestamps. Credits are applied to future invoices and are the sole and exclusive remedy for availability failures.

05

Scheduled maintenance

Maintenance windows fall on Sundays, 02:00–06:00 CET, and are announced at least 72 hours in advance. Announced maintenance is excluded from uptime measurement. Emergency security maintenance may occur without notice and is kept as short as practicable.

06

Exclusions

This SLA does not cover: outages of registry systems (NIC.li, EURid, Red.es, Registro.it, DNS Belgium, nic.at, DNS.PT) or of third-party networks; failures caused by your own DNS configuration or nameservers outside our platform; suspensions under the Terms of Service; force majeure; and degradation during active DDoS mitigation, provided we act promptly to restore service.